The software that ECO offers for collaboration is for the most part hosted on the internet. As such we aim to support as many users as possible by focusing on the browsers used to access our software. Unfortunately the amount of different browsers is big nd and we cannot accomodate all variants. We focus on the 4 major browser in the latest 2 versions when we test our software.
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Apple iOS / Safari Browser
Google Android / Chrome Browser
If you run into problems accessing our services with the supported versions, please first try to clear the cache of your browser and try again. Also test with browser in “Incognito” or “Private” mode, this can tell whether the problem could be related to a plugin in your browser. If all fails contact your IT department for assistance before you contact ECO Helpdesk at helpdesk@eco.cept.org.
Tool/Browser | Microsoft IE 11 *1 | Microsoft Edge *2 | Google Chrome | Mozilla Firefox | Apple Safari |
CEPT Portal | Not supported | Supported | Supported | Supported | Supported |
EFIS | Not supported | Supported | Supported | Supported | Supported |
DocDB | Not supported | Supported | Supported | Supported | Supported |
Workprogram Database | Not supported | Supported | Supported | Supported | Supported |
Chat System *3 | Not supported | Supported | Supported | Supported | Supported |
GotoMeeting/GoTo App and Teams video meeting | Not supported | Supported | Supported | (WebApp access not supported, when connecting it will ask to start/install PC application) | (WebApp access not supported, when connecting it will ask to start/install PC application) |
Onedrive document Access *4 | Not supported | Supported | Supported | Supported | Supported |
The MeetingHub | Not supported | Supported | Supported | Supported (GoTo App must be installed on the computer) | Supported (GoTo App must be installed on the computer) |
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2) Microsoft Edge browser is the successor of Internet Explorer and the default browser from Microsoft Windows 10 going forward
Ref.: https://en.wikipedia.org/wiki/Microsoft_Edge
3) The chat system is based on the Open Source Chat system Rocket.Chat. The chat system is integrated into the CEPT portal in regards to control access and channel group creation. ECO does not actively develop any parts of the Chat system, we do however actively participate in tests and error reporting to the community. If you want to learn more about the system, please visit this website:
https://rocket.chat. For sourcecode and bug-reporting please visit the GitHub page here: https://github.com/RocketChat .
4) Access to OneDrive shared documents can be blocked by local settings on your computer, if you are not able to access a shared document, and it’s confirmed to be working, please contact your IT department for assistance. ECO has unfortunately no possibility to assist with local settings.