Browser Compatibility for all tools
- Kenneth Karlsson
The software that ECO offers for collaboration is for the most part hosted on the internet. As such we aim to support as many users as possible by focusing on the browsers used to access our software. Unfortunately the amount of different browsers is big and we cannot accomodate all variants. We focus on the 4 major browser in the latest 2 versions when we test our software.
The browsers are:
Microsoft Edge
Google Chrome
Mozilla Firefox
Apple Safari
We generally also test on 2 major mobile operating system, with standard software:
Apple iOS / Safari Browser
Google Android / Chrome Browser
If you run into problems accessing our services with the supported versions, please first try to clear the cache of your browser and try again. Also test with browser in “Incognito” or “Private” mode, this can tell whether the problem could be related to a plugin in your browser. If all fails contact your IT department for assistance before you contact ECO Helpdesk at helpdesk@eco.cept.org.
Tool/Browser | Microsoft IE 11 *1 | Microsoft Edge *2 | Google Chrome | Mozilla Firefox | Apple Safari |
CEPT Portal | Not supported | Supported | Supported | Supported | Supported |
EFIS | Not supported | Supported | Supported | Supported | Supported |
DocDB | Not supported | Supported | Supported | Supported | Supported |
Workprogram Database | Not supported | Supported | Supported | Supported | Supported |
Chat System *3 | Not supported | Supported | Supported | Supported | Supported |
GotoMeeting/GoTo App and Teams video meeting | Not supported | Supported | Supported | (WebApp access not supported, when connecting it will ask to start/install PC application) | (WebApp access not supported, when connecting it will ask to start/install PC application) |
Onedrive document Access *4 | Not supported | Supported | Supported | Supported | Supported |
The MeetingHub | Not supported | Supported | Supported | Supported (GoTo App must be installed on the computer) | Supported (GoTo App must be installed on the computer) |
1) Microsoft internet explorer is officially stated as end-of-life from Microsoft in 2015 , and is officially retired on June 25 2022 after 25+ years of helping people use and experience the web. Internet explorer is only included in Windows installations up to Windows 10 for backward compatibility and are no longer distributed with Windows 11 , therefore ECO do not prioritise this browser in the future development of our services.
Ref: https://en.wikipedia.org/wiki/Internet_Explorer
2) Microsoft Edge browser is the successor of Internet Explorer and the default browser from Microsoft Windows 10 going forward
Ref.: https://en.wikipedia.org/wiki/Microsoft_Edge
3) The chat system is based on the Open Source Chat system Rocket.Chat. The chat system is integrated into the CEPT portal in regards to control access and channel group creation. ECO does not actively develop any parts of the Chat system, we do however actively participate in tests and error reporting to the community. If you want to learn more about the system, please visit this website:
https://rocket.chat. For sourcecode and bug-reporting please visit the GitHub page here: Rocket.Chat .
4) Access to OneDrive shared documents can be blocked by local settings on your computer, if you are not able to access a shared document, and it’s confirmed to be working, please contact your IT department for assistance. ECO has unfortunately no possibility to assist with local settings.
Content copyright European Communications Office