If you need assistance, please contact helpdesk@eco.cept.org.
I forgot my password for the CEPT portal , how do i get a new one ?
If you forgot your password, please use the “Forgot password” link in the login box. This will send you a link to set a new password. See how here.
The portal says my account is locked out - how do i unlock it ?
After 20 attempts to access your account with the wrong password, we lock the account from further attempts. This is to avoid brute-force password hacking. You will need to contact helpdesk@eco.cept.org to the account opened again.
What is the server address for the chat system ?
The chat server can be accessed by browser, mobile app and desktop app. The server address is “chat.cept.org” Please read more here how to access.
My main email address is wrong in the system - how do i change it ?
If you need to replace your main email address on the CEPT portal, please contact helpdesk@eco.cept.org for assistance, indicating the old address and the new address. Please note the change is subject to evaluation for group participation - example if you change from administration to industry you may have to apply for individual group membership again. We may come back to you for clarification.