Avoiding and fixing problems

How to avoid and fix common problems with GoToMeeting

To ensure that your e-meeting runs smoothly:


Connect and set up audio in advance

Failure to do so is likely to delay the start of the meeting and/or reduce audio quality for all attendees.
 

Use a headset

Optimal audio quality is best achieved when using a headset

 

Mute your microphone when not in use

Unmuted microphones can lead to echoes and unpleasant feedback on the call. The use of a quality headset significantly reduces these side effects.
 

Speak directly into the microphone

Adapt the volume of your speech, and the position of your microphone, so that the decibel level is approximately centred on the in-app audio monitor.

 

Help others to understand you
Speak slowly and clearly, and conduct the call from a quiet place. If appropriate, consider ending with the words “This concludes my intervention”.
 

Help others to see you

Position the camera so its not triggered by backlightning. Cameras can have difficulty setting the right exposure when backlight occurs, which can lead to blackout of the subject in focus. 

 

Attend a virtual meeting as you would a physical meeting

Dont consume food during the meeting when in session and avoid taking any calls on other medias.

Content copyright European Communications Office